Support · AI Auto-Fix
Report a problem. AI fixes it — most of the time the same day.
Send a Telegram message, a screenshot or a voice note. Our auto-fix queue reproduces the issue on a copy of your ERP, fixes it, tests it with before/after screenshots, deploys it and tells you — while our team checks anything that needs a human eye.
Bug fixes are free on every plan.
Live from our ticket desk
Real numbers, refreshed every few minutes.
Tickets closed per day
Gold = fixed by the AI queue · grey = fixed by our team
Before and after AI
Last six months. The auto-fix queue went live in late September 2026.
Counts every ticket closed in the period across all Merciglobal Cloud ERP clients, straight from our ticket system. Administrative closures (waivers, bulk closes) are left out. No client names or ticket contents are ever published.
How it works
From your message to a verified fix.
- 01ReportA Telegram message, a voice note or Raise Ticket in the ERP — with a screenshot if you have one.
- 02LoggedYou get the ticket number back at once; attachments go with it.
- 03ReproducedThe AI reads the ticket and reproduces the problem on a copy of your ERP — never on live data.
- 04Fixed & testedThe fix is made and tested, and before/after screenshots are captured as proof.
- 05DeployedThe change goes to your ERP and is checked again on the live system.
- 06You’re toldA plain-language closure note with the proof screenshot arrives on Telegram.
Report it your way
No portal to learn. Use what you already use.
Telegram message
Message @Merciglobal_bot from your registered mobile, add a screenshot, tap Confirm — the ticket is raised.
Voice note
Say it in English, Hindi, Gujarati or Hinglish. The note is transcribed and handled like a typed message.
Raise Ticket in the ERP
The Raise Ticket screen inside Merci Cloud ERP goes into the same queue, with your user and screen details.
Ask before you report
Admins can simply ask the bot a question about their data — many “problems” are answered on the spot, no ticket needed.
For your security, tickets are accepted only from the mobile numbers of your company’s ERP admin and SOPC users.
Safeguards
Fast, but never careless.
Copy first
Every fix is built and tested on a copy before it touches your ERP.
Proof attached
Before/after screenshots come with the closure, so you can see what changed.
Humans where it matters
User rights, database structure, data corrections and the shared ERP core are always handled by our team.
Your data stays yours
Each client is isolated. The AI works only inside your own project.
Every step on record
What was found, what was changed and why is written on the ticket for our team and yours.
Reopen within 7 days
Not right? Reopen the ticket within a week and it goes straight back to the front of the line.
Faster support is already included.
Every client gets AI-assisted fixes on the Regular plan. Higher plans add speed and a monthly quota of changes, reports and dashboards.
Bug fixes are free on every plan.