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Merci Global
Agile Operations Engine

Make Your Entire Team Accountable. In Real Time.

Configure rules on any ERP table, alert the right team across WhatsApp, email and in-app the moment it matters, and auto-escalate the instant a deadline is missed.

01
The Challenge

Operations break down where accountability ends.

Missed Follow-Ups

Critical records slip through the cracks because no one is reminded to act in time.

No Visibility

Management cannot see who is responding, who is late, or where work is stuck.

Manual Escalation

Chasing teams by phone and message wastes hours and still misses deadlines.

02
How It Works

From rule to resolution in five steps.

Step 1

Configure Rule

Set a condition on any ERP table — purchase orders, dispatches, invoices.

Step 2

Event Fires

A record is added or edited and the condition is met instantly.

Step 3

Notify Team

The responsible user group is alerted via WhatsApp, email and in-app.

Step 4

Track Response

The system watches the audit log and detects when action is taken.

Step 5

Escalate if Needed

Miss the TAT deadline and higher authority is notified automatically.

03
What You Get

Nine capabilities. One accountability engine.

Rule-Based Triggers

Configure rules on any ERP table that fire on add or edit events — no developer needed.

Multi-Condition Logic

Combine criteria with AND / OR, typed as plain readable expressions.

Three-Channel Delivery

WhatsApp, email and in-app notifications dispatched simultaneously.

User Group Targeting

One alert reaches the entire responsible team, not a single inbox.

TAT Enforcement

Turnaround-time deadlines with automatic escalation the moment they lapse.

Audit-Log Tracking

The system detects when action is taken — response tracking is automatic.

SLA Breach Escalation

Higher authority is notified instantly the second a deadline is breached.

Productivity Dashboard

Response rates, breach heatmap, leaderboard, pending alerts and time-of-day analysis.

Every Industry

Works across textile, paper, port logistics, cargo and gold jewellery manufacturing operations.

04
Results

Outcomes you can measure.

0
Manual follow-ups
3
Channels simultaneously
100%
Audit-traced
Real-time
Escalation
05
Productivity Dashboard

See accountability, floor to management.

Merciglobal ERP · Live SLA Dashboard● LIVE

What managers see

  • Live breach heatmap — exactly where deadlines slip, by table and by team.
  • Leaderboard & response rates — accountability ranked from floor operator to management.
  • Pending alerts & time-of-day analysis — spot bottlenecks before they escalate.
06
Built For Your Industry

One engine, every sector we serve.

Textile & LoomPaper IndustryPort LogisticsCargoGold Jewellery Manufacturing

Ready to make your operations agile?

Talk to Our Team