The Product · AI Customer Experience
Your customers and suppliers talk to a smart ERP — 24×7, in their own language.
Bills arrive on WhatsApp and post themselves. Invoices, reminders and AI voice calls go out on time. Payments are matched to the right invoice, and anyone can ask for their ledger in Hindi, Gujarati, English or Arabic. No re-typing, no chasing, no waiting for office hours.
For manufacturers, traders, agents and distributors in India and the UAE.
The question every prospect asks
“How will Merciglobal improve the experience of my customers and my suppliers?”
By taking the routine off people's hands. Merciglobal automates your workflow and makes your system smart — so the people you deal with get faster, more accurate service, and your team gets its time back.
Supplier experience · Purchase on autopilot
A photo of the bill is all your supplier sends.
From their registered mobile, to your WhatsApp or Telegram bot. Everything after that — validation, reading, booking, forwarding, ledger posting and the payment plan — happens on its own.
- Step 01Supplier sends the billA photo or PDF of the invoice goes to your WhatsApp or Telegram bot, from the supplier's registered mobile.
- Step 02Number validatedThe ERP checks the mobile against the account / agent master. Unknown numbers are never posted.
- Step 03AI reads the documentParty, bill no., date, items, quantity, rates, taxes and totals are extracted and cross-checked.
- Step 04Purchase entry auto-createdThe purchase is booked against that supplier's account, with the document attached.
- Step 05Forwarded if you are an agentIn an agency business the bill is passed on to the buyer automatically.
- Step 06Ledger, dues and payment planAccounts are posted, due days and amount noted, and a payment plan generated.
Customer experience · Receivables on autopilot
From sales order to settled payment — without a chase.
- 01Invoice from the sales orderFor non-agency businesses the invoice is generated against the sales order automatically.
- 02Reminders that run themselvesE-mail, WhatsApp, Telegram, or an AI voice call in the customer's own language.
- 03Customer confirms or paysConfirmations are taken; the payment screenshot or details come back to the bot.
- 04AI matches the paymentMatched to the best pending invoices, with that account's discount and interest rules.
- 05Adjusted in full or partSettled against one or many invoices, balances carried forward correctly.
- 06Everyone is toldConfirmation to the supplier (agency business) or to accounts and management.
A screenshot in. The right invoices settled.
When a customer pays and sends the screenshot or details to the bot, it is matched against their pending invoices — applying the discount and interest rules set for that account — and adjusted in full or in part against the best match. A confirmation goes to the supplier in an agency business, or to your accounts team and management otherwise.
Self-service in their own language
“What do I owe?” — asked by voice, answered in seconds.
Customers and suppliers query their own ledger, invoice copies, dues and order status by typing or speaking in Hindi, English, Gujarati, Arabic or another language. The answer comes back in the same chat window, in the same language. Nobody waits for office hours; nobody in your office stops work to look it up.
Find it from a photo
Any image in. The best matching products out — in about a second.
Customers, vendors or management snap any product or random image. The ERP compares it with the images stored against each SKU and returns the best matches with stock and price, for faster orders and quicker decisions.
AI that serves, around the clock
Chatbot, LiveAvatar, voice and a support desk that fixes itself.
AI Chatbot
On WhatsApp, Telegram and your website — answers customers, suppliers and staff from your own ERP data.
- Ledgers, dues, invoice copies, stock and order status
- Takes orders, confirmations and payment proofs
- Raises a ticket when something needs a person
AI LiveAvatar
A lifelike video presenter that talks with your visitors and customers — and listens back — in their own language.
- Hindi, Gujarati, English and more
- Presents products, demos and trainings
- Answers questions live, grounded in your material
AI Voice Calls
Polite payment reminders and confirmations by phone, in the Indian context and in the customer's language.
- Due reminders with amount and invoice
- Records the promise-to-pay or dispute
- Hands over to your team when asked
AI Auto-Fix Support (TTS)
Our ticket system works 24×7: report by message or voice note, and the AI reproduces, fixes, tests and closes it.
- Telegram, voice note or Raise Ticket in the ERP
- Fixed on a copy first, with before/after proof
- Most fixes land the same day
One connected suite
Every automation feeds the same system.
Tasks, risk checks, online sales, people and numbers — all part of the same Merciglobal Cloud ERP, so nothing is entered twice and every team sees the same truth.
Before and after
The same work. Without the manual part.
| Activity | Usually | With Merciglobal |
|---|---|---|
| Supplier bills | Collected, keyed in and checked by hand | Read by AI and posted against the right account |
| Payment follow-up | Calls and messages from a person, when time allows | Scheduled reminders and AI calls, every day, on time |
| Payment matching | Bank lines and screenshots matched manually | Matched to the best pending invoice, rules applied |
| Customer queries | Wait for office hours and a free person | Answered at once, 24×7, in their own language |
| Finding a product | Scroll catalogues, ask someone who remembers | Snap a photo — the closest SKUs in about a second |
| New party risk | Trust and hope | Blacklist check before the first invoice |
What it adds up to
Better decisions, faster — and a brand people trust.
Built for every business that buys, sells and collects
One idea, every industry.
Questions prospects ask
Answered plainly.
How does Merciglobal improve my customer and supplier experience?
It automates the workflow end to end. Suppliers send bills to a WhatsApp or Telegram bot and the purchase is booked automatically; customers get invoices, reminders and confirmations on their own channel and can ask for their ledger or dues any time, in their own language. Fewer errors, no duplicate entry, fewer people needed, and service that runs 24×7.
How does a supplier's invoice get into the ERP without anyone typing it?
The supplier sends a photo or PDF of the bill to your bot from a mobile number registered in your account or agent master. The ERP validates the number, AI reads the document, and a purchase entry is created against that supplier with the document attached. Ledger posting, due days, amount and a payment plan follow automatically.
What if the message comes from an unknown number?
Nothing is posted. Only numbers registered against an account or agent in your ERP are accepted; anything else is held for a person to review.
We are commission agents. Does this work for an agency business?
Yes. The supplier's bill can be forwarded to the buyer automatically, and when the buyer pays, the confirmation goes back to the supplier. For non-agency businesses the confirmation goes to your accounts team and management instead.
How are customer payments matched to invoices?
The customer sends the payment screenshot or details to the bot. It is matched to the best pending invoices, applying that account's discount and interest rules, and adjusted in full or in part. The remaining balance stays open against the right invoice.
Can customers ask for their own ledger or invoice copy?
Yes. They type or speak the question in Hindi, English, Gujarati, Arabic or another language, and get the ledger, dues or invoice copy back in the same chat, within seconds. They only ever see their own account.
What is the AI voice reminder?
An AI voice call, in the Indian context and in the customer's language, that reminds them of the due amount and invoice, takes a confirmation or promise-to-pay, and records it in the ERP.
What is the AI LiveAvatar?
A lifelike video presenter that speaks with your visitors and customers in their own language, presents products or demos, and answers questions live from your material.
What is image-based product search?
If product or SKU images are kept in the ERP, anyone can upload a random photo and the system finds the closest matching products in about a second — helping faster order conversion and decisions.
What does the TTS support system do?
It is our ticket system with AI auto-fix. You report a problem by Telegram, voice note or the ERP; the AI reproduces it on a copy of your ERP, fixes and tests it with before/after proof, deploys it and tells you — around the clock.
How do Diary, Blacklist and E-Commerce fit in?
Tasks Diary keeps every follow-up and promise until it is done. Blacklist checks a new party by GSTIN, PAN or mobile before credit is extended, guarding against forged or fraudulent deals. E-Commerce sync keeps marketplace orders, stock and prices in step with the ERP.
Which businesses is this for, and where?
Any business that buys, sells and collects — manufacturing, trading, agency, distribution and services — across India and the UAE, with GST and VAT, Indian languages and Arabic.
Is our data safe?
Each client's data stays in its own project database; a customer or supplier can reach only their own records, and every automated action is logged for audit.
Plain-text version for assistants and screen readers: AI Customer Experience — summary
See your own bills, customers and payments run on autopilot.
A live demo on your kind of business, in the language your team speaks.